Privacy, in plain English.

What you choose to share

An enquiry asks for your name, business name and your preferred contact detail: email or phone. Your message and service choice are optional. Please leave out passwords, payment details and sensitive personal information.

You can contact us without completing the questionnaire. Completed questionnaire answers and their suggestions are included only if you choose to share them; you can review that information before sending.

Why we use it

We use these details to respond to your enquiry, understand what you need and discuss a suitable service. We rely on our legitimate interests in responding to business enquiries; when you ask us to prepare a contract, we may also process information to take those requested steps.

Sending an enquiry does not subscribe you to marketing. There is no automated purchasing or decision about your eligibility for a service.

Where it goes

The enabled form saves your reviewed enquiry in Mellobi’s separate Supabase database, configured in Ireland. Resend sends a notification to the monitored Mellobi inbox. We use Gmail to handle notifications and replies, and Vercel to host the website.

Provider infrastructure and support can process information outside the UK, including in the United States. Resend’s primary processing is in the US even though our sending domain uses its Ireland region. Applicable provider data terms include safeguards such as standard contractual clauses and UK addenda where required. Ask us for more information about the relevant arrangements.

You can read Supabase’s data terms, Resend’s data terms, Vercel’s data terms and Google’s privacy policy. We do not sell your enquiry information.

How long we keep it

Website enquiry records are normally removed after 90 days by scheduled maintenance. A delivery already in progress can finish before its record is removed. Email copies are reviewed and removed from the enquiry inbox on the same schedule.

If you become a client, the separate records needed to deliver your agreed service, handle a dispute or meet legal obligations have their own retention requirements. Clearing the form only clears your draft; contact us to request removal of an enquiry already sent.

Your browser and essential storage

Questionnaire drafts use your tab’s session storage so you can return to them during the same session. Use Clear answers to remove them. Contact details and the sharing choice stay in temporary memory; reloading or clearing the form removes that draft.

We do not install advertising cookies or use third-party analytics in this website version. Fonts and brand artwork are served with the website. Hosting providers may keep technical request and security logs.

For abuse prevention, the enabled form uses short-lived keyed hashes of the contact detail and client IP. The intake does not store the raw client IP in its enquiry table. Rate-limit records expire after 24 hours and are removed by maintenance or subsequent processing.

Your choices and rights

You can ask for access, correction or deletion of your information, and may have rights to restrict or object to processing and receive a portable copy where those rights apply. Contact us using the address above. If processing relies on consent, you can withdraw it.

You can also raise a concern with the Information Commissioner’s Office. We welcome the chance to address your concern first.